Jclub99 Privacy Policy – Personal Data Protection for Malaysia Members

1Introduction

Jclub99 ("we", "our platform") is an online gaming platform operator serving members in Malaysia. We understand that your trust in us depends not only on the quality of our services, but also on how we handle the personal information you entrust to us.

This Privacy Policy is designed to give you a clear and comprehensive understanding of what data jclub99 collects, why we need it, how it is used, who it may be disclosed to under certain circumstances, and what your rights are as the owner of that data. We believe in full transparency — nothing is buried in the fine print.

2Types of Personal Data We Collect

Jclub99 collects your personal data across several categories depending on how you interact with our platform:

Identity Data:

• Full name as shown on your Malaysian identity card or passport.
• Date of birth for age verification (18 years and above).
• MyKad number or passport number.
• Your current residential address in Malaysia.
• A photo of your identity card or other identity document when requested for KYC (Know Your Customer) verification purposes.

Contact & Account Data:

• The active email address used for registration.
• An active Malaysian phone number registered in your name.
• Username and password (stored as an unreadable hash).
• VIP account information and VIP activity history.

Financial & Transaction Data:

• Deposit and withdrawal records, including the payment methods used (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX).
• Complete transaction history within the jclub99 platform.
• Account holder name on the payment method for ownership verification.

Platform Usage Data:

• The IP address of the device used to access jclub99.
• Device type, operating system, and web browser.
• In-platform game and betting history.
• Login session data including time and location.
• Information on games played, Sports Betting markets selected, and activity within the platform.

3How We Collect Your Data

Jclub99 collects your personal data through a variety of legitimate channels:

• Account Registration: When you register a jclub99 account, you directly provide the identification and contact details required.
• Platform Usage: Usage data is collected automatically when you use the jclub99 platform — including games played, bets placed, and session duration.
• Payment Transactions: Financial data is collected when you make deposits or withdrawals through supported payment methods.
• Support Communications: When you contact the jclub99 support team via live chat, WhatsApp or email, the content of those communications is stored for training and service improvement purposes.
• Cookies & Tracking Technologies: jclub99 uses cookies and similar technologies to automatically collect usage data as described in Section 8.
• KYC Verification: Where required for identity verification purposes, you may be asked to submit additional documents such as a copy of your identity card or bank statement.

4How We Use Your Personal Data

Jclub99 uses collected personal data solely for the following legitimate purposes:

Jclub99 will not use your personal data for any purpose other than those stated above without first obtaining your consent. Should we need to use your data for a new, unanticipated purpose, we will notify you and obtain the necessary consent.

5Sharing Data with Third Parties

Jclub99 does not sell, rent or trade members' personal data to third parties for their own marketing or commercial purposes. However, in the course of legitimate platform operations, we may share data with the following categories of third parties in a limited and controlled manner:

• Payment Service Providers: Payment gateways processing Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX transactions require minimal transaction data to process your payments.
• Identity Verification Provider: Licensed third-party services engaged to perform KYC verification in fulfillment of anti-money laundering compliance requirements.
• Game Providers: The slots, Live Casino and Sports Betting platforms operating within the jclub99 ecosystem receive only the minimum session data required to run the games.
• Legal Authorities: jclub99 will disclose required data to Malaysian authorities when mandated by a court order, warrant or applicable law.
• Professional Advisors: Lawyers, accountants and auditors bound by professional confidentiality obligations may have limited access to data necessary for their professional advice.

All third parties that receive personal data from jclub99 members are bound by data protection agreements ensuring they use it solely for the specified purposes and safeguard it to a standard at least equivalent to that of jclub99.

6Data Security Measures

Jclub99 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and jclub99's servers is encrypted using the latest TLS/SSL protocols, ensuring that no third party can intercept or read your information in transit.
• Data-at-Rest Encryption: Personal data stored in jclub99's databases is encrypted using military-grade AES-256 algorithms, providing an additional layer of protection even in the event of physical server compromise.
• Strict Access Controls: Only jclub99 staff with a legitimate operational need are permitted to access members' personal data. Access is controlled through an identity management system and logged for audit purposes.
• Two-Factor Authentication: jclub99's internal systems are protected by mandatory two-factor authentication (2FA) for all staff accessing member data.
• Continuous Monitoring: jclub99's cybersecurity team monitors systems in real time, 24 hours a day, 7 days a week, using advanced threat detection tools.
• Regular Security Testing: jclub99 conducts regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.
• Incident Response Procedures: jclub99 has clear procedures in place for detecting, managing, and reporting data breaches within the required timeframes to the relevant authorities and affected members should an incident occur.

While jclub99 takes all reasonable steps to protect your data, no security system is entirely impenetrable. We encourage you to play your part in safeguarding your account by using a strong password, enabling two-factor authentication, and never sharing your login credentials with anyone.

7Data Retention Period

Jclub99 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal and regulatory requirements:

• Active Account Data: For as long as your jclub99 account remains active, your identification and account information will be retained to enable your use of the platform.
• Financial Transaction Records: Deposit, withdrawal, and transaction records are retained for a minimum of 7 years from the date of transaction, in accordance with Malaysia's tax and financial compliance requirements.
• KYC Verification Records: Identity verification documents are retained for a minimum of 5 years following account closure or the date of the last transaction, in accordance with anti-money laundering legal requirements.
• Support Communication Logs: Communication records with the support team are retained for 2 years for reference and service improvement purposes.
• Closed Account Data: When you close your jclub99 account, your personal data will be deleted or anonymised within 30 days, unless a longer retention period is required to meet legal obligations as outlined above.
• Marketing Data: If you have provided consent for marketing communications, this data is retained until you withdraw that consent.

8Cookies & Tracking Technologies

Jclub99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse jclub99.click.

Types of cookies used by jclub99:

• Essential Cookies (Required): Required for core platform functions such as login session management, security, and navigation. The platform will not function properly without these cookies.
• Performance Cookies: Collects information on how you use jclub99 — such as pages visited and time spent — to help us improve the platform. Data is collected anonymously.
• Functional Cookies: Remembers your preferences and settings — such as your preferred language and favourite payment method — to deliver a more personalised experience.
• Analytics Cookies: jclub99 uses analytics tools to understand overall platform usage patterns. This data is used to improve our products and services.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the jclub99 platform. For more information on managing cookies, refer to your browser's privacy settings.

9Your Rights as a Data Owner

As a jclub99 member, you have the following rights regarding your personal data, protected under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right to Access: You have the right to request a copy of the personal data jclub99 holds about you. Requests will be processed within 14 business days.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request a correction. Data can be updated via your account settings or by contacting support.
• Right to Erasure: You have the right to request deletion of your personal data when it is no longer needed or when you withdraw your consent, subject to any applicable legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you have the right to request that jclub99 restrict the processing of your data while an investigation or complaint is being resolved.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact jclub99 by email at support@jclub99.click with the subject line "Personal Data Rights Request", specifying the particular right you wish to exercise along with your account details (do not share your password). We will process your request within 14 business days.

10Child Data Protection

The jclub99 platform is intended for individuals aged 18 and above only. jclub99 does not knowingly collect personal data from anyone under the age of 18. All account registrations require confirmation that the user is at least 18 years old.

Should jclub99 discover that personal data belonging to an individual under the age of 18 has been inadvertently collected, we will take immediate steps to delete that data and close the account in question without prior notice.

If you are a parent or guardian who believes your child has registered an account on jclub99, please contact our support team immediately so we can address the matter promptly.

11Amendments to This Privacy Policy

Jclub99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Members will be notified of significant amendments via:

• Email notification to your registered address.
• A prominent notice on the jclub99 platform's main page.
• In-platform notifications when you log in.

The effective date of any amendment will be clearly stated at the top of this document. Your continued use of the jclub99 platform after that date will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you disagree with any changes to our Privacy Policy, you have the right to stop using the platform and close your account. Account closure requests can be submitted to the jclub99 support team.

12Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way jclub99 handles your personal data, we strongly encourage you to reach out to us:

• Email: support@jclub99.click (subject: Privacy Inquiry)
• Live Chat: Available 24/7 within the jclub99 platform
• WhatsApp / Telegram: Via the official number provided within the platform after logging in

Our Malay-speaking jclub99 team will respond to your privacy enquiries within 3 business days. For formal data rights requests, we will need to verify your identity before processing to ensure the security of your data.

If you are not satisfied with our response to your privacy complaint, you have the right to refer the matter to the Personal Data Protection Commissioner of Malaysia as provided under the Personal Data Protection Act 2010.